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Persona-based BPM, case management, and Microsoft® SharePoint® process management solutions key contributors to fiscal Q3 customer and partner success


DALLAS FEBRUARY 14, 2011Global 360, a leading provider of process and case management solutions, today announced strong results for its fiscal third quarter ended December 31, 2010, led by a 48 percent calendar year increase in revenue from its strategic business process management (BPM) offerings.
Major company highlights for the fiscal third quarter:

  • 53 percent increase in BPM revenue compared to fiscal third quarter 2009
  • 22 percent of Q3 license revenue was influenced by Global 360 partners
  • 34 percent quarter-to-quarter increase in professional services revenue
  • Pre-built business process templates introduced using Microsoft® Visio® and Global 360's analystView simulation plug-in
  • Global 360 CTO and BPM industry analyst co-author six article series on getting started with BPM

Global 360 President and CEO David Mitchell noted "Our BPM revenue growth continues to be fueled by organizations and partners that recognize the power of our persona-based BPM approach combined with a focus on both structured and unstructured processes to improve productivity and customer service, decrease operating costs, and increase ROI.  It’s clear that our persona-based BPM strategy is valued by organizations when evaluating BPM solutions.”


Free Pre-built Business Process Models and Simulations using Microsoft Visio and Global 360's analystView Plug-in
Global 360 introduced free business process templates providing process professionals with a starting point for using Business Process Modeling Notation (BPMN) to visualize and quantify process improvement recommendations. Each process template was developed using knowledge gained from real-world engagements with Global 360 customers. The first six business process templates available are for accounts payable, loan processing, insurance claim processing, human resources employee on-boarding (two templates), and change of address request processing.


Global 360 CTO and BPM Industry Analyst Co-author Six Article Series on Getting Started with BPM
Steve Russell, Chief Technology Officer and Senior VP, Research and Development, Global 360 and Sandy Kemsley, Independent BPM Analyst and Systems Architect, co-authored six articles for BPM.com aimed at helping process professionals and business analysts get started with business process management. The six articles focus on picking the right first process, gaining business buy-in for project success, ensuring user adoption, understanding structured versus unstructured processes, measuring success, and moving to wider adoption across the organization.


New Customers Select Persona-based BPM to Improve Productivity, Enhance Service, and Increase ROI
Highlights of Q3 customer wins include:
J.G. Wentworth
J.G. Wentworth is the largest purchaser of future payments in the United States, offering a lump sum of cash to individuals who hold assets in the form of structured settlements and annuities. The Global 360 case management solution will be implemented to streamline the underwriting and legal approval process, rewarding customers by providing faster access to cash.

Also in Q3 Global 360 won AIG United Guaranty, American Family Life Assurance Company (AFLAC), ALICO Japan, APRIA RSA, Assurity Life, Banque LCL, CIBA Vision, Citigroup, Credit Agricole Assurances, Horizon Lines, Houston Metropolitan Transit Authority, Kina Securities Limited, MEGA Life and Health Insurance Company, Nairobi Insurance Regulatory Authority, Nissan Motor Acceptance Corporation, Orange County (Florida), Queensland Local Government Superannuation Board (LGsuper), Target Property Accounting, Vision Service Plan and University of Arkansas.


Companies Around the World Join Global 360 Partner Program to Expand Their Business
New partners that joined the Global 360 partner program in Q3 include Activants (Singapore), BSEEN (Middle East), IMPAQ (Poland) and ITTALAN (Russia).


About Global 360
With more than 2,000 customers in 70 countries, Global 360, Inc. is a leading provider of process and case management solutions. Global 360 is headquartered in Texas with operations in North America, Europe, Asia Pacific and South Africa. For more information, call 1-214-520-1660 or visit the company web site at www.global360.com.

Media Contacts: 
Kim Malseed, Global 360, Inc.
703.470.2913/ [email protected]

Online:
Web: www.global360.com
Twitter: www.twitter.com/Global360IncBPM
Facebook: http://www.facebook.com/pages/Global360-Inc/106369541359?ref=nf
YouTube: www.youtube.com/Global360PersonaBPM

Nathaniel Palmer
Author: Nathaniel PalmerWebsite: http://bpm.com
VP and CTO
Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of BPM.com, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Amazon.com Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.

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