Demand for Persona-Based Approach Addressing Needs of Knowledge Workers, Partner-Influenced Deals Fuel Q4 Growth --

DALLAS – JUNE 22, 2010 – Global 360, a leading provider of Process and Document Management solutions, today reported strong results for its fiscal fourth quarter ended March 31, 2010, compared to the same quarter a year ago, led by a 106 percent year-over-year quarterly increase in license revenue from its strategic Business Process Management Systems (BPMS) business.

The company also reported a 22 percent increase in total BPMS business year-over-year with 49 percent from net new BPM license revenue, along with a 78 percent increase in its Professional Services Organization (PSO). In addition, 29 percent of FY10 license revenue was influenced by Global 360 partners.

Noted Global 360 President and CEO David Mitchell, "Our corporate strategy and positioning is working, as evidenced by our ability to target and win the highest percentage of new customer business we have achieved in the last two years. Our leadership in BPM and case management, supported by our persona-based approach, is fueling our growth – and confirming the need in the market to address the needs of knowledge workers."

Major Announcements in Q4
In the fourth quarter, Global 360 introduced analystView 3.0, a next-generation business process simulation and analysis tool that provides business analysts and Microsoft Visio users powerful, intuitive, and integrated process modeling and analytics functionality within Visio Premium 2010, the newest release of the most commonly used and accepted modeling tool worldwide.

Global 360 also introduced Process360 for SharePoint, providing out-of-the-box intuitive and configurable user applications using SharePoint web parts to maximize productivity while reducing development time and costs. Both Process360 for SharePoint and analystView 3.0 debuted as part of the Microsoft 2010 "Next Wave of Productivity" Launch Event, which took place May 12. Reactions to the launch can be listened to at

Global Customer Wins
Highlights of Q4 customer wins include the following organizations that recognize the power of Global 360's persona-based approach combined with a focus on both structured and unstructured processes to increase ROI and improve productivity, as well as the company's offerings that extend organizations' investments in Microsoft technology such as SharePoint and Visio:

Penson Financial Services, Inc. (Penson) is a leading independent provider of execution, clearing, settlement and technology services to the global financial services industry. Penson selected Global 360 to enhance and unify many operational areas within the organization, utilizing the product's analytics and agility as part of its continuous improvement process.

QSuper is one of the largest superannuation funds in Australia, with over 530,000 members and over $23B USD in funds under management. QSuper selected Global 360 to help the company transform its workflow practices with the Global 360 BPM platform chosen as the key enabling system.

One of the biggest Financial Conglomerates and life insurance companies in Japan selected Global 360 to streamline the complex business processes within its New Business Underwriting operations to enable the company to increase and support new business, the corresponding revenue, and improve customer service.

Global 360 also worked with key partners in Q4 to win significant global business, including Accenture Limited in the UK. In FY10, the company also won Biomedical Systems and the Metropolitan Transit Authority of Harris County, Houston, Texas.

Industry Recognition
Global 360 was recently named to the inaugural KMWorld Hall of Fame for 2010 and was chosen for the second consecutive year as one of KMWorld's 100 Companies that Matter In Knowledge Management; Global 360 has been named to the list in four of the last six years. Also for the second straight year, Global 360 was chosen as an "Editors' Pick" by Consumer Goods Technology (CGT) Magazine.

About Global 360
With more than 2,000 customers in 70 countries, Global 360, Inc. is a leading provider of Process and Document Management solutions. Global 360 is headquartered in Texas with operations in North America, Europe, Asia Pacific and South Africa. For more information, call 1-214-520-1660 or visit the company web site at


Nathaniel Palmer
Author: Nathaniel PalmerWebsite:
VP and CTO
Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.

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