Business Process Management Software Leader Reaches New Heights in Customer Acquisition and Global Market Visibility
VIENNA, Va.—January 22, 2009—Appian, an innovative global provider of business process management (BPM) technology, today announced that 2008 was a record-breaking year for the company. Highlights included:

•    2008 was the highest revenue year in Appian’s history
•    Fourth quarter bookings were the highest of the year, and represented best closing quarter ever for the company
•    International sales contributed nearly 25 percent of total revenue, with three deals in excess of $1 million each
•    Appian’s 2008 new customer acquisition rate grew 175 percent over 2007
•    Appian completed its first project with more than one billion log-ins – a feat unmatched in the industry
•    Appian’s on-demand offering, Appian Anywhere, emerged as the market leader with more users and revenue than any competing Software-as-a-Service (SaaS) BPM product

“Appian's success in this challenging economic climate is a testament to the value that BPM can deliver when implemented efficiently,” said Mike Lock, Research Analyst with Aberdeen Group. “With today's market volatility, companies of all shapes and sizes are looking for ways to cut cost and become more adaptive. Our research shows that
these are, in fact, the very same reasons why companies invest in BPM. The ability to tighten up and streamline key business processes will be a crucial element of a company's resilience in this market, and I believe Appian is very well positioned to enable this kind of process agility.”

Strong, Diversified Customer Base
Appian’s new 2008 customers range across numerous commercial industries (including insurance, financial services, healthcare, manufacturing, education, service providers and more) and government sectors. Appian’s geographically and vertically diversified customer base, including its stronghold in government, positions the company well to weather the economic turbulence expected to continue through 2009.

While Appian customers predominantly use the award-winning Appian Enterprise BPM Suite, economic conditions drove a sharp increase in demand for Appian Anywhere, the only complete BPM Suite delivered via a Software-as-a-Service (SaaS) model. The company expects this trend towards SaaS BPM to continue increasing for both small businesses and discrete departments within large enterprises, as the value of full, reliable and secure BPM Suite capabilities delivered with low subscription-based pricing is highly-attuned to the continuing economic crisis.

Significant 2008 new customer wins for Appian include Benenden Health Care, Chicago Dept of Public Health, Clayton Holdings Inc, College Board, Exelixis, Federal Emergency Management Agency (FEMA), Food and Drug Administration (FDA), Government of Alberta, Hendrickson USA LLC, Manulife, Polk County, Shift Networks, Surrenda-link, Territory Insurance Office (TIO), Unisys, US Dept. of Justice, and more.

Market Recognition
Market recognition of Appian’s success came in several forms throughout 2008. Appian and its customers won several awards, including the SourceMedia/DM Review 2008 Innovative Solution Award, the KMWorld 2008 Reality Award (finalist), and the BPM TechShow “Best in Show,” among others. Appian received positive write-ups from a broad range of US and international industry analyst firms including Butler Group, Bloor Research, Forrester, Gartner, Macehitter Ward-Dutton, and Yphise.

Appian drove new BPM technology innovations in 2008, and the Appian partner ecosystem continued to grow in response. In 2008 Appian announced Appian 5.7, Appian ShareBase (a rich repository of BPM content contributed by customers, partners and Appian staff), and Appian for SharePoint (a packaged integration delivering Appian’s process orchestration, task handling, and process reporting capabilities to users of the MOSS 2007 platform). Appian signed a key technology partnership with MEGA International to create productized integration of the Appian BPM platform with MEGA’s Enterprise Architecture and Business Process Analysis tools. Solution partners, such as Oakbrook Solutions in Wealth Management and SMART in Insurance, joined with Appian to build vertical solution frameworks deliverable via Appian Enterprise or Appian Anywhere.

Financial Strength and Seasoned Leadership
2008 was a milestone year for Appian in other ways as well. After nine years of self-funded growth, Appian positioned itself for increased success and market visibility via a $10 million investment from premier venture firm Novak Biddle Venture Partners. The company expanded its Board of Directors to include Jack Biddle, Co-Founder and General Partner at Novak Biddle, Michael J. Mulligan, former Chairman and CEO of MapQuest, and Prashanth V. Boccasam, Chairman and CEO of Approva Corporation. Appian’s management team was also enhanced through the addition of Mark Lynch as Chief Financial Officer, Garry Yeates as Vice President of Professional Services, and Chris Sheehan as Vice President of North American Commercial Sales.

“2008 was a very strong year for Appian,” said Matthew Calkins, president and CEO of Appian. “With fresh funding from the most respected VC firm in our region, the highest rate of new-name customer acquisition in the market, a diversified installed base including well-established government business, and the most complete and easy to use BPM suite available in both on-premise and on-demand models, Appian is uniquely positioned to achieve more success in the current recessionary climate.”


About Appian
Appian is the Business Process Management (BPM) expert. Appian leads the market in BPM innovation, delivering comprehensive, flexible and easy-to-use solutions tailored to the unique needs of individual organizations. Businesses and governments worldwide use Appian to simplify process improvement with the real-time visibility, control and analytics needed to improve business performance. Appian allows users across the organization to effectively collaborate and be part of the process of achieving corporate goals. Appian empowers more than 2.5 million users globally and has a strong customer base in the government, financial services, healthcare, manufacturing and telecommunications industries. Appian is headquartered in the Washington D.C. region, with professional services and partners around the globe. For more information, visit

Nathaniel Palmer
Author: Nathaniel PalmerWebsite:
VP and CTO
Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.

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