Pinnacle People Deploys Appian BPM Suite to Enhance Unemployment Programmes for the Department of Work and Pensions (DWP)

Government Service Company Turns to Business Process Management to Support JobCentre Plus

LONDON, United Kingdom – 19th January 2009 – Appian, the global innovator in enterprise and on-demand business process management (BPM) technology, today announced that Pinnacle People, a specialist business focused on providing services to the UK Government, helping unemployed people get back to work, have deployed the Appian BPM Suite to enhance delivery on new and existing contracts. Appian’s work with Pinnacle People went from start to Phase 1 production go-live in only 20 days.

Pinnacle People are the prime contractor to DWP for the delivery of the JobCentre Plus Support Contracts (worth £16 million over five years) in two UK regions, which will provide a range of employability and vocational modules and resources to help people return to work. Pinnacle People selected Appian after a thorough vendor evaluation, which was conducted over eight months. The evaluation process involved initial meetings, an RFP Response and an onsite Proof of Concept.

The Appian BPM Suite is being used to manage the end to end contract delivery and also support HR, Finance and Supply Chain functions and processes. There are currently over 2.5 million people out of work in the UK. Pinnacle People's remit is to support JobCentre Plus by providing employment-focused training programmes for 4,000 people a month, as well as direct placement of people into work as part of the Flexible New Deal. Pinnacle will leverage Appian’s real-time analytics to provide their staff with access to program success rates at critical decision points in the process, empowering them to select the right personalised approach and improving the quality of service to the customer. Looking to the future, Pinnacle People are migrating their existing business lines into Appian to create an enterprise solution that underpins their entire business as well as future business growth.

Matt Brook, Head of Finance and Infrastructure at Pinnacle People, said, “Appian were the preferred solution following the shortlist stage, offering us a unique approach to a number of key areas including strong and comprehensive case management and human centric BPMS, an intuitive user interface, an impressive proof of concept and good rapport, the highly integrated platform with strong Business Intelligence and Document Management and finally a fully web-browser based suite. The Appian BPM Suite provides a great opportunity for us to leverage significant value and competitive advantage.”

Appian’s Managing Director for EMEA, Justin Thomas, said, “Pinnacle People are a valuable client and have given Appian a larger footprint in the Government marketplace. Pinnacle People’s innovative vision for reducing unemployment and getting people back to work through streamlined process principles directly matches Appian’s philosophy. Together we will work to expand the process portfolio inline with Pinnacle People’s strategic Enterprise approach and Service Offering to the Government marketplace. This is an exciting and strategic win for Appian EMEA.”

About Pinnacle People:

Pinnacle People is a new member of the Pinnacle Regeneration Group, established to provide clever and different solutions to help people (adults, children, young people and families) on the route to self sufficiency and independence.  Their impact promotes economic and social inclusion, and tackles the high levels of poverty and worklessness seen in many places.  Pinnacle People has quickly established itself in its target markets, and has developed a broad contract base with Central, Regional and Local Government bodies, as well as private clients. For more information, visit


About Appian:

Appian is the global innovator in enterprise and on-demand business process management (BPM). Appian provides the fastest way to deploy robust processes, collapsing time to value for new process initiatives. Businesses and governments worldwide use Appian to accelerate process improvement and drive business performance. Appian empowers more than 2.5 million users from large Fortune 100 companies, to the mid-market and small businesses worldwide. Appian is headquartered in the Washington, D.C. region, with professional services and partners around the globe. For more information, visit






For Information Contact:


Ben Farrell


Appian Corporation


+1 703 442 1067

[email protected]

Nathaniel Palmer
Author: Nathaniel PalmerWebsite:
VP and CTO
Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.

blog comments powered by Disqus

More articles from this author