BPM.com
Dispute Resolution Services Ltd. Wins Excellence in Customer Service Category

BALTIMORE, MD August 29, 2007 Metastorm, a leading provider of Business Process Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA) software for aligning strategy with execution, today announced that its customer Dispute Resolution Services Ltd. (DRSL), an impartial dispute resolution service based in New Zealand, has been selected a winner in the 2007 Computerworld Excellence Awards. DRSL won the award based on its implementation of the Metastorm BPM software suite, which provided a platform for improved customer service processes.

The 2007 Computerworld Excellence Awards celebrate achievements of leading ICT users. DRSL won in the Excellence in Customer Service category for its use of BPM to make complex customer service processes easier to manage and to enable staff to provide more effective, efficient and timely services. The project has significantly improved DRSL's day-to-day business operations and business reporting, while at the same time providing a streamlined, more responsive service to customers.
Metastorm partner TechTonics, an infrastructure services and information management specialist, developed the solution for DRSL that won the award. TechTonics built the system using Metastorm BPM integrated with the Hummingbird/OpenText document management system and Microsoft Outlook. This integration was achieved using the Metastorm Process Pods developed by TechTonics. TechTonics has also recently been commissioned by DRSL to further develop the BPM application so that DRSL is able to extend its services to a significant new customer sector.

We congratulate DRSL and TechTonics for being recognized as a winner in these prestigious awards and for the successful deployment of Metastorm's software. Both companies truly deserve this recognition and we commend them for their commitment to BPM, stated Robin Martin, vice president of International Operations for Metastorm. This recognition also speaks volumes about Metastorm's ability to help organizations all over the world drive their success by improving core business processes and realizing measurable return on investment.



About Metastorm
With a focus on enterprise visibility, optimization, and agility, Metastorm offers market-leading solutions for Enterprise Architecture (EA), Business Process Analysis & Modeling (BPA) and Business Process Management (BPM). As an integrated product portfolio, Metastorm Enterprise allows organizations to maximize business results by unifying strategy, analysis and execution. Metastorm is the only solution provider to bring together these critical disciplines on a single software platform to enable an understanding of enterprise architecture and strategy, accurate impact and opportunity assessment, effective process execution, and accelerated value realization for organizations worldwide. For more information on powering strategic advantage with Metastorm Enterprise, visit www.metastorm.com.
Nathaniel Palmer
Author: Nathaniel PalmerWebsite: http://bpm.com
VP and CTO
Rated as the #1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel Palmer is recognized as one of the early originators of BPM, and has led the design for some of the industry’s largest-scale and most complex projects involving investments of $200 Million or more. Today he is the Editor-in-Chief of BPM.com, as well as the Executive Director of the Workflow Management Coalition, as well as VP and CTO of BPM, Inc. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as VP and CTO. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Amazon.com Best Seller’s List, “Excellence in Practice” (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001). He has been featured in numerous media ranging from Fortune to The New York Times to National Public Radio. Nathaniel holds a DISCO Secret Clearance as well as a Position of Trust with in the U.S. federal government.

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