Technology exists as a force multiplier for human brawn or human brains. Technology thus helps us do more work with the same resources. As such, BPM software technology, like all technology, helps us with our work.


What’s the problem? Why does a lack of committed leadership typically surface among the top few barriers in practically every survey on the obstacles to successfully transforming operational performance? This article outlines that while there are no pat answers, the success of BPM and other operational improvement projects can be enhanced if leaders were to focus on four key areas.

World Technology

So many technologies! So much business pressure to digitize! So much complexity! Where should we spend our limited time?

End of the Road

Peter Schooff and Clay Richardson from Forrester research continue their discussion. In this excerpt from the podcast, they talk about the how end-to-end process transformation is being replaced by improvements to the customer journey.


Remember the days in which data was managed exclusively by applications? Each application owned the formats, operations, and I/O methods. Oh, the long nights we used to spend examining COBOL or FORTRAN code for data semantics just to write a meaningful new report program.

Bird of Prey

In this first excerpt from the podcast, Peter Schooff and Forrester's Clay Richardson discuss how BPM allows companies to move from old technologies to being market leaders with digitalization.