Shelley Sweet

Ms. Shelley Sweet is President of I-4 Process (Ideas, Involvement, Implementation, Impact) in Palo Alto, California. Shelley works with companies that need to transform the way they do work and use information.

Shelley is a respected BPM Practitioner with over 20 years of experience helping organizations improve their business processes. Her work focuses on business process improvement, lean six sigma, and large-scale collaborative change.  She brings personality, professionalism, practicality and results to her clients.

Her programs are based on a unique 3-PEAT method of modeling processes and analyzing data that accelerates operational improvements and shows leaders and employees how to sustain operational excellence. Shelley’s track record includes over 100 process improvement projects that have successfully eliminated waste, minimized cycle time, and greatly improved customer satisfaction.

Shelley is also a Certified Business Process Management Professional (CBPMP), and teaches BPM courses at UC Berkeley Extension and BPMInstitute.org. Her popular weekly blog at i4process.com/blog provides ideas from her extensive business process improvement experience, including practical guides for process modeling and analysis, recommendations for common obstacles, and discussions about key leadership and team roles.

Recent Articles by Shelley Sweet

  • Profitability or Stagnation? Efficiencies or Deficiencies? Part 3 of 3

    Do you want to build profitability in your company---and know how to improve execution to make that happen?

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  • Profitability or Stagnation? Efficiencies or Deficiencies? Part 2 of 3

    Do you want to build profitability in your company---and know how to improve execution to make that happen?

    Read More
  • Profitability or Stagnation? Efficiencies or Deficiencies? Part 1 of 3

    You could benefit from process improvement. Process improvement provides a new viewing lens—to see workflow and inefficiencies from the company,

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  • Swim Lane Mapping for Non-Swimmers

    Is modeling the as-is current diagram tedious or exciting? It can be either, depending on how you do it, but

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  • Is a BPM Facilitator Needed? - Part 2

    Yes, Business Process Improvement Facilitators need to know group process skills, but that is not all. Four categories of skills

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